Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• "zeno88," "we," "us," "our" refers to the online gaming platform operating at https://zeno88.cam and its associated services.
• "User," "you," "your," "Player" refers to any individual who registers an account, accesses, or uses zeno88 services.
• "Account" refers to the personal gaming account created by a User to access zeno88 services.
• "Services" refers to all gaming products, sports betting markets, casino games, live dealer experiences, and related features offered through the zeno88 platform.
• "Real Money" refers to Indonesian Rupiah (IDR/Rp) or other approved currencies deposited into your Account for the purpose of placing wagers.
• "Bonus Funds" refers to promotional credits awarded to your Account subject to specific wagering requirements and terms.
• "Wagering Requirement" refers to the number of times Bonus Funds must be wagered before they can be withdrawn as Real Money.
• "KYC" refers to Know Your Customer verification procedures including identity, age, and address verification.
• "Terms" refers to these Terms & Conditions as may be amended from time to time.

2. Acceptance of Terms

By creating an Account, depositing funds, placing wagers, or using any zeno88 Services, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions, our Privacy Policy, Responsible Gaming Policy, and all applicable rules and regulations governing specific games and promotions.

If you do not agree with any provision of these Terms, you must immediately cease using zeno88 Services and close your Account by contacting customer support. Continued use of the platform after any modification to these Terms constitutes your acceptance of the revised Terms.

zeno88 reserves the right to amend, modify, or update these Terms at any time without prior notice. Material changes will be communicated via email or prominent notice on the website. It is your responsibility to review these Terms periodically. Your continued use of zeno88 Services following any changes constitutes acceptance of those changes.

3. Eligibility Requirements

To register an Account and use zeno88 Services, you must meet all of the following eligibility criteria:

3.1 Age Requirement

You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher. zeno88 strictly prohibits underage gambling. By registering, you represent and warrant that you meet the minimum age requirement. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of all funds.

3.2 Legal Capacity

You must have the legal capacity to enter into binding contracts under the laws of your jurisdiction. You are not acting under duress, undue influence, or any condition that would impair your judgment or decision-making ability.

3.3 Geographic Restrictions

zeno88 primarily serves players residing in Indonesia. You confirm that you are accessing our Services from a location where online gambling is not explicitly prohibited by law. You acknowledge that Indonesia's legal framework regarding online gambling involves ambiguity, and you accept full responsibility for compliance with local laws. zeno88 operates under international offshore licensing and is not licensed by Indonesian regulatory authorities.

3.4 Account Limitations

You are permitted to open and maintain only one (1) Account per person, per household, per IP address, and per device. Multiple accounts (duplicate accounts) are strictly prohibited. If we detect multiple accounts registered under the same identity, all accounts will be suspended, and any funds or winnings may be forfeited.

3.5 Prohibited Persons

The following individuals are prohibited from registering or using zeno88 Services:

• Persons under 21 years of age
• Employees, contractors, agents, or affiliates of zeno88 and their immediate family members
• Individuals residing in jurisdictions where online gambling is explicitly illegal
• Persons previously banned or self-excluded from zeno88 or other gaming platforms
• Individuals acting on behalf of others or using someone else's identity

4. Account Registration & Security

4.1 Registration Process

To register an Account, you must provide accurate, complete, and current information including your full legal name (as it appears on your Indonesian National ID / KTP), date of birth, residential address, valid email address, and mobile phone number. Providing false, inaccurate, or misleading information is grounds for immediate account termination and forfeiture of funds.

4.2 KYC Verification

zeno88 is legally required to verify your identity before processing withdrawals. You must submit the following documents within a reasonable timeframe:

• Government-Issued Photo ID: Clear, legible copy of your Indonesian National ID (KTP) or passport showing your full name, photograph, date of birth, and ID number. The document must be valid (not expired).
• Proof of Address: Recent utility bill, bank statement, or government correspondence (issued within the last 3 months) showing your full name and current residential address.
• Selfie Verification: Photograph of yourself holding your ID next to your face for identity confirmation.

Failure to complete KYC verification within 30 days of account registration or upon request may result in account suspension and withdrawal restrictions. We reserve the right to request additional documentation if necessary to confirm your identity or source of funds.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials (username and password). You must not share your login information with any third party. Any activity conducted through your Account is your responsibility, including wagers placed, deposits made, and withdrawals requested.

If you suspect unauthorized access to your Account, you must immediately notify zeno88 customer support and change your password. We are not liable for any losses resulting from unauthorized Account access due to your failure to maintain credential security.

4.4 Account Information Updates

You must promptly update your Account information if any details change, including your residential address, phone number, or email address. Outdated contact information may result in delayed communications regarding withdrawals, bonuses, or security alerts.

5. Deposits & Withdrawals

5.1 Deposits

zeno88 accepts deposits via the following payment methods: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and e-wallets including OVO, DANA, GoPay, and ShopeePay. All deposits must be made in Indonesian Rupiah (IDR/Rp).

Minimum Deposit: Rp 50.000 for major banks (BCA, BRI, BNI, Mandiri); Rp 20.000 for e-wallets.
Maximum Deposit: Varies by payment method and Account status. Higher limits available for VIP members.
Processing Time: Deposits are processed instantly upon confirmation from your bank or e-wallet provider.

You confirm that all funds deposited into your Account are obtained legally and do not originate from criminal activity, money laundering, or terrorist financing. zeno88 reserves the right to investigate suspicious deposit patterns and freeze accounts pending investigation.

5.2 Withdrawals

Withdrawal requests can be made to the same payment method and account used for deposits (Indonesian bank accounts registered in your name). You must complete KYC verification before your first withdrawal is processed.

Minimum Withdrawal: Rp 100.000
Maximum Withdrawal: Rp 50.000.000 per transaction; higher amounts may be processed in installments.
Processing Time: 5-15 minutes for BCA, BRI, BNI, Mandiri during business hours (WIB); 10-45 minutes for other banks. Withdrawals requested outside business hours or on Indonesian public holidays may experience delays.

zeno88 does not charge withdrawal fees for standard transactions. However, your bank may impose receiving fees beyond our control. You are responsible for any taxes or fees imposed by your financial institution or government.

5.3 Anti-Money Laundering (AML) Compliance

To comply with international AML regulations, we reserve the right to:

• Request additional documentation proving source of funds
• Limit or refuse withdrawal requests if we suspect money laundering activity
• Report suspicious transactions to relevant authorities
• Freeze accounts pending investigation if unusual patterns are detected

5.4 Third-Party Deposits Prohibited

You must deposit funds only from a bank account or payment method registered in your own name. Third-party deposits (deposits from accounts not registered in your name) are strictly prohibited and will result in immediate withdrawal restrictions, fund seizure, and potential account termination.

6. Bonuses & Promotions

6.1 Bonus Eligibility

zeno88 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback, and loyalty rewards. Each promotion is subject to specific terms and conditions which must be read and accepted before claiming. Bonuses are discretionary and may be modified or withdrawn at any time without prior notice.

6.2 Wagering Requirements

All Bonus Funds are subject to wagering requirements before they can be withdrawn as Real Money. Wagering requirements are expressed as a multiple of the bonus amount (e.g., 30x means you must wager 30 times the bonus amount). Different game types contribute differently toward wagering requirements:

• Slots: 100% contribution
• Table Games (Blackjack, Roulette, Baccarat): 10-20% contribution
• Live Casino: 10-15% contribution
• Sports Betting: Varies by odds (typically minimum 1.50 odds required)

6.3 Bonus Abuse

Bonus abuse, including but not limited to creating multiple accounts to claim bonuses, exploiting system errors, or employing betting strategies designed solely to meet wagering requirements with minimal risk (e.g., betting red and black simultaneously on roulette), is strictly prohibited. Accounts found engaging in bonus abuse will have all bonuses and associated winnings forfeited and may be permanently banned.

6.4 Maximum Bet Limits

While wagering Bonus Funds, you may be subject to maximum bet limits (typically Rp 50.000 per bet for slots, Rp 100.000 per bet for table games). Exceeding these limits while bonus wagering requirements are active will void the bonus and any winnings derived from it.

6.5 Bonus Expiry

Bonuses are valid for a limited period (typically 30 days from issuance unless otherwise stated). Unused bonuses and unmet wagering requirements will expire after the validity period, and any remaining Bonus Funds will be forfeited.

7. Gaming Rules & Conduct

7.1 Fair Play

zeno88 maintains a zero-tolerance policy for cheating, fraud, collusion, or any form of unfair play. All games use certified Random Number Generators (RNG) audited by independent testing laboratories. Live dealer games are streamed in real-time from professional studios with no opportunity for manipulation by zeno88 or players.

7.2 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account termination and forfeiture of funds:

• Use of automated betting software, bots, or scripts
• Collusion with other players to gain unfair advantage
• Exploiting software bugs or system errors to gain profit
• Engaging in fraudulent chargebacks or payment disputes
• Using VPN or proxy services to disguise your location
• Offensive, abusive, or threatening behavior toward staff or other players
• Money laundering or using zeno88 as a payment transfer service

7.3 Game-Specific Rules

Each game offered on zeno88 has specific rules governing gameplay, payouts, and betting limits. You are responsible for understanding the rules of any game before placing wagers. Rules can be accessed within each game or by contacting customer support.

7.4 Sports Betting Rules

Sports betting markets are subject to specific rules including:

• Settlement: Bets are settled based on official match results as determined by zeno88's sports data providers.
• Voided Bets: If a match is postponed, abandoned, or cancelled, related bets may be voided and stakes returned.
• Maximum Winnings: Single bets and accumulators may be subject to maximum payout limits.
• Obvious Errors: If incorrect odds are displayed due to human or technical error, zeno88 reserves the right to void affected bets.

7.5 Disputes

In the event of a dispute regarding game outcomes, bet settlements, or bonus awards, zeno88's decision is final. You may appeal decisions by contacting customer support with detailed evidence. All disputes must be raised within 14 days of the disputed event.

8. Limitations of Liability

8.1 Service Availability

zeno88 strives to maintain 99.8% uptime but does not guarantee uninterrupted access to Services. We are not liable for any losses resulting from temporary service disruptions due to maintenance, technical issues, or events beyond our control (force majeure).

8.2 Third-Party Providers

zeno88 partners with third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, etc.) and payment processors. We are not liable for issues arising from third-party service failures, including game malfunctions, payment processing delays, or data breaches occurring on third-party systems.

8.3 User Errors

You are responsible for ensuring the accuracy of your bets, deposits, and withdrawal requests. zeno88 is not liable for user errors including accidental wagers, incorrect payment details, or failure to read game rules or bonus terms.

8.4 Exclusion of Warranties

zeno88 Services are provided "as is" without warranties of any kind, express or implied. We do not warrant that Services will be error-free, virus-free, or meet your specific requirements.

8.5 Maximum Liability

To the maximum extent permitted by law, zeno88's total liability for any claim arising from your use of Services shall not exceed the amount deposited into your Account in the 90 days preceding the claim.

9. Account Termination

9.1 Termination by User

You may close your Account at any time by contacting customer support. You must withdraw any remaining Real Money balance before closure. Bonus Funds and pending bonuses will be forfeited upon account closure.

9.2 Termination by zeno88

zeno88 reserves the right to suspend or terminate your Account immediately without prior notice if:

• You violate any provision of these Terms & Conditions
• We suspect fraudulent, illegal, or abusive activity
• You fail to complete KYC verification within a reasonable timeframe
• You provide false, inaccurate, or misleading information
• We are required to do so by law or regulatory authority
• You engage in self-exclusion or display signs of problem gambling

9.3 Consequences of Termination

Upon termination, all bonuses, pending promotions, and loyalty points will be forfeited. Real Money balances will be returned to you after deducting any outstanding fees or amounts owed to zeno88, subject to successful KYC verification.

9.4 Dormant Accounts

Accounts with no login activity for 12 consecutive months are considered dormant. We may charge a monthly maintenance fee of Rp 50.000 on dormant accounts until the balance is depleted. You will be notified via email before any fees are applied.

10. Governing Law & Dispute Resolution

10.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with international gaming law and the laws of the jurisdiction in which zeno88 is licensed. You agree to submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

10.2 Dispute Resolution

In the event of a dispute, you agree to first attempt resolution through zeno88 customer support. If the dispute cannot be resolved amicably within 30 days, you may escalate the matter to our licensing authority's dispute resolution service or pursue binding arbitration.

10.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration against zeno88.

11. Contact Information

If you have questions about these Terms & Conditions, require clarification, or need to report a compliance issue, please contact zeno88 customer support:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 via the floating chat icon on our website
• Response Time: Email inquiries answered within 4 hours during WIB business hours; live chat typically under 2 minutes

Effective Date: January 1, 2026
Last Updated: January 1, 2026

By continuing to use zeno88 Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, you must cease using the platform immediately and close your Account.