Privacy Policy

1. Introduction

zeno88 ("we," "us," "our") operates the online gaming platform at https://zeno88.cam. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you register an account, use our services, or interact with our website.

This Privacy Policy applies to all users of zeno88 services, including visitors to our website, registered players, and anyone who communicates with us via email, live chat, or other channels. By accessing or using zeno88, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. If you have questions about how we handle your data or wish to exercise your privacy rights, please contact us using the information provided at the end of this document.

2. Information We Collect

zeno88 collects several categories of personal information to provide, maintain, and improve our services, comply with legal obligations, and protect against fraud and abuse.

2.1 Information You Provide Directly

When you register an account or use zeno88 services, you provide us with the following information:

• Personal Identification: Full legal name (as it appears on your Indonesian National ID / KTP), date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address (street address, city, postal code, province)
• Account Credentials: Username, password (stored in encrypted form)
• Identity Verification Documents: Scanned or photographed copies of your Indonesian National ID (KTP), passport, utility bills, bank statements, and selfie photographs for KYC (Know Your Customer) verification
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals; payment transaction history
• Communications: Content of messages you send to customer support via live chat, email, or other communication channels

2.2 Information Collected Automatically

When you access zeno88, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, features used, time spent on pages, games played, bets placed, deposit and withdrawal history, bonus claims, login timestamps, clickstream data
• Location Data: IP address, approximate geographic location (country, city-level only – we do not collect precise GPS coordinates)
• Cookies & Tracking: Information collected via cookies, web beacons, and similar technologies (see Section 7 for details)

2.3 Information from Third Parties

We may receive limited information from third-party service providers:

• Payment Processors: Transaction status, payment method verification, fraud detection signals from BCA, BRI, BNI, Mandiri, and other Indonesian banks
• Game Providers: Game session data, RTP (Return to Player) statistics, game outcome verification from Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other partners
• Identity Verification Services: Verification results from third-party KYC service providers (we do not receive the underlying documents unless you submit them directly to us)

3. How We Use Your Information

zeno88 uses your personal information for the following purposes:

3.1 Account Management & Service Delivery

• Create, maintain, and manage your player account
• Process deposits, withdrawals, and other financial transactions
• Verify your identity and age to comply with legal requirements (21+ age restriction)
• Provide customer support and respond to your inquiries
• Deliver gaming services including casino games, live dealer tables, sports betting, and togel (Indonesian lottery) markets
• Process bonus claims and track wagering requirement progress

3.2 Legal Compliance & Security

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect, prevent, and investigate fraud, collusion, bonus abuse, and other prohibited activities
• Enforce our Terms & Conditions and other policies
• Respond to legal requests from law enforcement or regulatory authorities
• Maintain security logs and audit trails for regulatory compliance

3.3 Communication & Marketing

• Send transactional emails regarding deposits, withdrawals, bonus awards, and account activity
• Notify you of important changes to our Terms, Privacy Policy, or services
• Send promotional offers, bonuses, and newsletters (with your consent – you may opt out at any time)
• Conduct surveys and request feedback to improve our services

3.4 Platform Improvement & Analytics

• Analyze usage patterns to optimize website performance and user experience
• Develop new features, games, and services based on player preferences
• Conduct statistical analysis and data aggregation for business intelligence (anonymized data only)
• Personalize your experience by recommending games and promotions relevant to your interests

3.5 Responsible Gaming

• Monitor for signs of problem gambling behavior
• Enforce deposit limits, loss limits, and self-exclusion requests
• Provide access to responsible gaming tools and resources

4. Data Sharing & Disclosure

zeno88 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf under strict confidentiality agreements:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe to deliver casino games and sports betting markets
• Identity Verification: KYC service providers to verify your identity documents and prevent fraud
• Cloud Hosting: Secure server infrastructure providers to store data with encryption and redundancy
• Customer Support: Live chat platform providers to facilitate customer service communications

These service providers are contractually obligated to use your data only for the purposes we specify and maintain appropriate security measures.

4.2 Legal Obligations

We may disclose your personal information if required by law, court order, or legal process, including:

• Compliance with subpoenas, warrants, or other legal requests from law enforcement or regulatory authorities
• Investigation of suspected illegal activities, fraud, or violations of our Terms & Conditions
• Protection of zeno88's legal rights, property, or safety, or that of our users or the public
• Response to regulatory inquiries from gaming authorities or financial regulators

4.3 Business Transfers

If zeno88 is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent website notice of any change in ownership or use of your data.

4.4 Aggregate & Anonymous Data

We may share aggregated or anonymized data that cannot identify you personally with third parties for industry analysis, demographic profiling, marketing studies, or other business purposes. This data does not contain any personally identifiable information.

5. Data Security Measures

zeno88 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption

All data transmitted between your device and zeno88 servers is protected using SSL/TLS encryption (the same technology used by banks for online banking). Personal information stored on our servers is encrypted at rest using AES-256 encryption.

5.2 Access Controls

Access to personal data is restricted to authorized personnel only, based on role-based permissions. Employees and contractors with access to personal data are bound by confidentiality agreements and undergo regular security training.

5.3 Infrastructure Security

• Secure data centers with physical access controls, surveillance, and environmental monitoring
• Firewalls, intrusion detection systems, and regular vulnerability scanning
• Regular security audits and penetration testing by independent third parties
• Automated backup systems with encrypted, geographically distributed storage

5.4 Password Security

Passwords are stored using one-way cryptographic hashing (bcrypt) and are never stored in plain text. zeno88 staff cannot view your password – only you can reset it through secure password reset procedures.

5.5 Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access to your account, contact us immediately at [email protected] (plain text, not a clickable link).

6. Data Retention & Deletion

zeno88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Accounts

While your account remains active, we retain all personal information, transaction history, and account activity data to provide ongoing services and comply with regulatory requirements.

6.2 Closed Accounts

If you close your account, we retain certain information for legal and regulatory compliance:

• Identity & KYC Records: Retained for 5 years after account closure to comply with Anti-Money Laundering (AML) regulations
• Transaction History: Retained for 7 years for financial auditing and tax compliance purposes
• Communications: Customer support records retained for 3 years for dispute resolution and quality assurance

6.3 Data Deletion Requests

You may request deletion of your personal data by contacting [email protected] (plain text). We will delete or anonymize your data within 30 days unless we are legally required to retain it (e.g., for AML compliance, ongoing investigations, or legal disputes). Note that data deletion will result in permanent account closure and forfeiture of any remaining funds or bonuses.

6.4 Dormant Accounts

Accounts with no login activity for 12 consecutive months are considered dormant. Dormant accounts may be subject to maintenance fees (as outlined in our Terms & Conditions) and eventual closure. You will be notified via email before any action is taken.

7. Cookies & Tracking Technologies

zeno88 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, track your activity, and provide a personalized experience.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cookies enable core features like account login, session management, and security. They cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use our website (pages visited, time spent, errors encountered). Used for website optimization and troubleshooting.
• Functionality Cookies: Remember your preferences (language, timezone, preferred games) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. You can opt out of these cookies via your browser settings.

7.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies (note: this may impair website functionality)
• Block third-party cookies while allowing first-party cookies
• Clear cookies when you close your browser

For instructions on managing cookies, consult your browser's help section. Note that disabling essential cookies will prevent you from using certain features of zeno88.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data under applicable privacy laws:

8.1 Access & Portability

You have the right to request a copy of the personal information zeno88 holds about you. We will provide this information in a structured, commonly used, machine-readable format (e.g., PDF or CSV) within 30 days of your request.

8.2 Correction

If your personal information is inaccurate or incomplete, you may update it directly through your account settings or by contacting customer support. We will correct the information within 14 days.

8.3 Deletion (Right to Be Forgotten)

You may request deletion of your personal data, subject to legal and regulatory exceptions (see Section 6.3). We cannot delete data required for AML compliance, ongoing investigations, or legal obligations.

8.4 Objection & Restriction

You may object to certain data processing activities (e.g., marketing communications) or request restriction of processing under specific circumstances. Note that restricting essential processing may prevent you from using zeno88 services.

8.5 Withdraw Consent

Where we rely on your consent to process personal data (e.g., marketing emails), you may withdraw consent at any time by clicking "unsubscribe" in emails or adjusting your account communication preferences.

8.6 How to Exercise Your Rights

To exercise any privacy rights, contact us at [email protected] (plain text) with your request. Include your account username and a clear description of your request. We will respond within 30 days and may request additional information to verify your identity.

9. Children's Privacy

zeno88 services are strictly for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If you are under 21, do not register an account, provide personal information, or use zeno88 services.

If we discover that we have inadvertently collected personal information from someone under 21, we will immediately delete the account, forfeit all funds, and erase the data from our systems. Parents or guardians who believe their child has provided personal information to zeno88 should contact us immediately at [email protected] (plain text).

We implement age verification through mandatory KYC procedures requiring government-issued photo identification. Accounts that fail age verification are permanently banned.

10. Changes to This Privacy Policy

zeno88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via:

• Email notification to your registered email address
• Prominent notice on the zeno88 homepage
• Updated "Last Updated" date at the top of this Privacy Policy

Your continued use of zeno88 services after any changes to this Privacy Policy constitutes acceptance of the updated policy. If you do not agree with the changes, you must stop using our services and close your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how zeno88 handles your personal information, please contact us:

• Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 via the floating chat icon on our website
• Response Time: We aim to respond to all privacy inquiries within 48 hours during business hours (WIB timezone)

When contacting us about privacy matters, please include:

• Your full name and account username (if applicable)
• A clear description of your request or concern
• Any relevant supporting documentation

Effective Date: January 1, 2026
Last Updated: January 1, 2026

By using zeno88 services, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. Your privacy is important to us, and we are committed to protecting your personal information with industry-leading security measures and transparent data practices.